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help iconHelp (Frequently Asked Questions)

1) Ive signed up, now what?
2) How do I buy SMS credits?
3) What are the banking details?
4) How much does it cost to send SMS messages?
5) What is Dynamic Originator / Sender Id?
6) How do I add an originator to my account?
7) How do I remove an originator from my account?
8) How do I send messages?
9) What other options do I have in sending messages?
10) How do I send SMS using FTP?
11) How do I send SMS using HTTP Posts?
12) How do I send SMS using the Batch Upload option?
13) How do I add/delete recipients to/from my address book?
14) How do I create/delete a group?
15) How do I send a message to a group?
16) How do I add recipients that are in my address book into a group?
17) I have a large database (or list) of recipients how do I load their details onto my LogicSMS account?
18) How do I check the status of my sent messages?
19) HELP!!! How do I contact support?
20) What is Premium SMS (Competition SMS)?
21) How much does it cost to use the Premium SMS (Competition SMS) service?
22) How do I order a Premium SMS (Competition SMS) keyword?
23) How much revenue can I earn if I run a Premium SMS (Competition SMS) competition?
24) What are the TERMS AND CONDITONS of using LogicSMS and all its services?

1) Ive signed up, now what?

Now that you have signed up you may proceed to login to your account.
On the left hand panel of the website enter your username and passord and click on OK.
If you are not sure of what your username or password is click on the link "FORGOT PASSWORD?".
The first thing you will need to do in order to begin sending SMS is to Buy SMS Credits

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2) How do I buy SMS credits?

You will need to buy SMS credits in order to send messages.

On the top-right of the webpage click on the BUY CREDITS link.

You may purchase credits by either using the Direct Transfer option or the Credit Card option.

Should you choose to use the Direct Transfer option you will have to make a deposit of the relevant ammount
directly into our bank account.

Cash Payments will be subject to a 3% cash handling fee.

Should you choose to use the Credit Card option note that we charge an additional 6% (of the total ammount) on
all credit card transactions.

To choose your required payment option click on the appropriate option located in the box on the right side of the screen.
SMS credits can be bought in bundles of 500 to 20000 SMS messages.
Click on the BUY button next to the ammount of credits you wish to purchase and follow the instructions that follow.

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3) What are the banking details?

Bank: First National Bank
Acc No: 62412889688
Branch: Sandton
Branch Code: 250655
Account Holder: LogicSMS Messaging Solutions PTY LTD


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4) How much does it cost to send SMS messages?

SMS messages are charged at 1 credit per standard length message (160 characters) in South Africa. The cost per credit is based on the price list published under the pricing link. In order to send SMS messages you will need to Buy SMS Credits. Credits are prepaid.

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5) What is Dynamic Originator / Sender Id?

Dynamic Origination (also known as anonymous messaging) referes to the ability to customise the senders detail (Sender Id)
that appears on the recievers mobile device (Cell phone).

In other words when the message arrives in the recievers SMS inbox, the cell number that the message appears to come
from (originator or sender Id) can be customised by using the Dynamic Originator feature on LogicSMS.

The Dynamic Originator can be changed to either numeric (eg: 1234) or text (eg: LOGICSMS).

An originator cannot be more than 10 characters in length for text based originators and 12 characters for numeric originators.
LogicSMS users may Add as many Dynamic Originators as they wish, this feature does NOT cost anything to setup or use.



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6) How do I add an originator to my account?

Login to your account, on the left hand menu click on the option labelled Add/Remove originator (it is the 7th option in the menu).
Once you have read through the information at the top of the page, you will notice a section labelled Adjust Originator, in the
text box provided add in your originator and click the Add Originator button.

To check if your originator has been added, click on the drop down box which is located to the right of the Add Originator section
in the Remove Originator section,
your originator should now appear in this list.

As you have noticed you can also Remove an Originator in this section.

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7) How do I remove an originator from my account?

Login to your account, on the left hand menu click on the option labelled Adjust originator (it is the 7th option in the menu).
Once you have read through the information at the top of the page you will notice a section labelled Remove Originator select the
originator that you would like to remove by using the drop down box provided (which lists all originators available to your account)
and click on the Remove Selected Originator button.

To check if your originator has been removed succesfully, check in the drop down box..

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8) How do I send messages?

Login to your account.

There are 2 main options of sending messages:
A)Quick Message option, (this option is used to send a once-off message to one recipient).
B) Send Message (Bulk SMS) option,(send a message to many recipients or to a selected recipient in your address book).

A)  Shouid you wish to use the Quick Message option, on the left hand menu click on the option labelled Quick Message
(it is the 8th option in the menu).
Read through the information provided and select your delivery option.
On the Send Your Message page, select your appropriate originator and type in the cellphone number to which you would like
to send the message in the text box provided.

It is recommended that the cell phone number is in the international format
(Eg.: instead of 0820001234 use 27820001234 NB: do NOT put in the + of the 27 or any other international codes).
Type in your message and click on the Send buttom when you are satisfied with your message.

B)  Should you wish to use the Send Message (Bulk SMS) option, on the left hand menu click on the option labelled Send Message
(it is the 9th option in the menu).
Choose your sending option on the next page
Read through the information provided and select your delivery option.
On the Send Your Message page, select your appropriate originator and type in your message.
You may also personalise the message by using the NAME, SURNAME and EXTRA INFO buttons on the right side of the
message box.

Once you are satisfied with message, choose wether you want the message to be delivered now or at a later stage by
clicking in the circle next  to the appropriate option (these options are found underneath the box where you are able to
type your message), click on the Send button and follow the instructions given on the Confirmation page.

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9) What other options do I have in sending messages?

LogicSMS users may also use the following SMS sending options:

FTP to SMS
HTTP Post
Batch upload

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10) How do I send SMS using FTP?

Login to your account,on the left hand menu click on the option labelled Extras (it is the 6th option in the menu).
Then click on FTP to SMS and follow the instructions CAREFULLY.

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11) How do I send SMS using HTTP Posts?

Login to your account,on the left hand menu click on the option labelled Extras (it is the 6th option in the menu).
Then click on HTTP POSTS option and follow the instructions CAREFULLY.

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12) How do I send SMS using the Batch Upload option?

Login to your account, on the left hand menu click on the option labelled Upload batch (it is the 10th option in the menu) and
follow the instructions carefully.

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13) How do I add/delete recipients to/from my address book?

Login to your account, on the left hand menu click on the option labelled Address Book (it is the 3rd option in the menu).
To add a recipient click on the ADD RECIPIENT Button located on the top right of the page.
Enter your recipients details and if required select which group you want to put this recipient in.
Once you are satisfied with all the information click on the SAVE button.
To Delete a recipient, on the Address book page, locate the recipient(s) you would like to delete and click inside the box in the
SELECT column of the recipient(s) and Click on the DELETE button located on the top right of the page.

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14) How do I create/delete a group?

Login to your account, on the left hand menu click on the option labelled Address Book (it is the 2nd option in the menu).

To create a new group click on the ADD GROUP button located on the top right of the page.
Enter the details of you group and click on the SAVE button.

To Delete a group(s), select the group(s) that you want to delete by clicking inside the SELECT column of the group(s) and
click the DELETE button located on the top right of the page and follow the instructions that follow.

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15) How do I send a message to a group?

Login to your account, on the left hand menu click on the option labelled Send Message (it is the 9th option in the menu).
On the SEND TO: page click on the Group/s option.Select the group/s that you want to send the message to by clicking
inside the box/s located in the SELECT column and then click on the CONTINUE button and proceed to send the message
as normal.

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16) How do I add recipients that are in my address book into a group?

Login to your account, on the left hand menu click on the option labelled Address Book (it is the 3rd option in the menu).
Locate the recipient that you want to add to an existing group by clicking on the surname of the recipient.
All the recipients details will appear.
In the section which displays your groups click inside the box next to the name of the appropriate group and click the
SAVE button.

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17)I have a large database (or list) of recipients how do I load their details onto my
LogicSMS account?


Login to your account, on the left hand menu click on the option labelled Address Book (it is the 4th option in the menu).
Follow step 1 through 5 of the address Book Import Wizard CAREFULLY.

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18) How do I check the status of my sent messages?

Login to your account, on the left hand menu click on the option labelled REPORTS (it is the 5th option in the menu).
You will notice a drop down box with the words "Report Type" next to it,in the drop down box select your desired report type.
Where applicable use the calender to select the date on which you sent the messages that you would like to query and
click the GET REPORT button. Your report will now be displayed.

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19) HELP!!! How do I contact support?

During office hours (09:00 - 17:00 Monday - Thursday & 09:00 - 16:00 Friday) use the following contact details:

Tel: 0861114221
Fax: 010 001 3514
Email: info@trilogic.co.za

If you require assitance after hours contact:

Email support@logicsms.co.za wait for response from our after hours support desk
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20) What is Premium SMS (Competition SMS)?

A Premium SMS is an SMS that a person sends from their phone to a shortcode (eg. 34008).
The message sent contains a unique keyword to identify the campaign.
The sender is charged a fee for that message eg. R2.00 for that message.
Usually, companies use this service to run different types of competitions. .
LogicSMS offers its account holders the ability to run a PREMIUM SMS service and to obtain a keyword of their choice.
LogicSMS charges only 2000 credits per keyword per year (1 year rental).
Persons participating by sending the message will receive a confirmation SMS which can be customised  
(Advanced users can use this to query databases  and return the result to the sender).

The confirmation is included as part of the LogicSMS Premium SMS package.
By running a Premium SMS service, you earn revenue from SMS's sent to your shortcode (with your keyword).
The payouts given differ from network to network.

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21)What are the costs involved in the use of the Premium SMS (Competition SMS)
service?


In order to use this service you will have to order a Premium SMS Keyword.
Each key word costs R480.00 EXCLUDING VAT per keyword per year. This is deducted from your LogicSMS account (2000 credits).
The recipients that send messages to the shortcode will be charged R2.00 (or the selected band price) INCLUDING VAT
per message.

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22) How do I order a Premium SMS (Competition SMS) keyword?

Login to your account, on the left hand menu click on the option labelled COMPETITION SMS (it is the last option in the menu).

On the right side of the page click on the Order New Keyword button.

Read through the information carefully and select the desired keyword options and click the Order Keyword button.

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23) How much revenue can I earn if I run a Premium SMS (Competition SMS)
competition?


By running a Premium SMS service, you earn revenue from SMS's sent to your shortcode (with your keyword) Payouts 
differ from network to network.

To view the current payout ammount per network, click on the COMPETITION SMS option on the left hand menu.

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